Learn about our policies to ensure a seamless experience with Kat's Dogs & More!
Payments are accepted by Venmo and Zelle. We are no longer accepting cash or checks at this time. Prepayments for all our services are required in order to book any service. We will invoice you at the time of booking and once payment has been accepted the booking is completed. We appreciate your flexibility during this time as we transition to no contact payment.
Please understand that you are booking our time and we may turn away other business to reserve time for you which we may not be able to recover if you cancel. Canceling any service less than 1 week will result in 50% credit. Canceling less than 48 hours will result in a full charge. Holiday cancellations less than 10 days will result in 50% credit. All credits for dog walks will have a 30 day expiration. 24 hour notice is required for any extended travel plans. There will be no credit for early arrivals.
In the event of injury or illness and Kat's Dogs & More is unable to care for your pets, please be sure that any and all emergency contacts have a working key to your home so they may take care of your pets and home until further arrangements can be made by either myself or the client. Please let your emergency contacts know they are listed as such.
Please make sure your pets are up to date on all flea medication prior to any services. All pets must have some form of identification on them while we are servicing them.
Shared Pet Care + Property Access
Client agrees that we shall not be liable for anything occurring on your property at the hands of others who are not representatives of Kat's Dogs & More. For the sake of keeping your routine on schedule and for the safety and security of your home and pets, we do not job share in any capacity. This means no one else should be entering your home during service for the purpose of caring for the pets or house sitting tasks which we are hired to perform. If other service people will be accessing your property, such as domestic services or lawn maintenance, please let us know.
In order to make our appointment in a timely manner, and for emergency purposes, we must have an available parking spot for each visit to your home.
Kat's Dogs & More requires a key at each meet & greet. In the event that there is a problem with the key or door and we are unable to enter your home, any costs for the locksmith will be entirely the client's responsibility. We require having our client's keys on file for future visits. If you have a lock box we are happy use that if we will be the only ones who have access to your key while you are away.
"We're home" Update
Please be sure to notify us when you return home from your vacation. We ask that you send us a quick message within 30 minutes of returning otherwise we may need to continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill. Please call, text, or email at any hour letting us know you have returned.