Learn about our policies to ensure a seamless experience with Kat's Dogs & More!
Payments are accepted by Venmo and Zelle. We are no longer accepting cash or checks at this time. Prepayments for all our services are required in order to book any service. We will invoice you at the time of booking and once payment has been accepted the booking is completed.
Please understand that you are booking our time and we may turn away other business to reserve time for you which we may not be able to recover if you cancel.
Cancellation of any service made 7 days or less of service start date will be a 50% credit.
Cancellations made more than 7 days in advance is a full credit.
Cancellations made 3 days or less will be a full charge.
Cancellations made 14 days or less for the following holidays will be a full charge - New Year's Day, New Year's Eve, Memorial Day Weekend, Independence Day, Labor Day Weekend, Halloween, Thanksgiving Week, Christmas Day, and Christmas Eve.
24 hour notice is required for any extended travel plans. There will be no credit for early arrivals.
In the event of injury or illness and Kat's Dogs & More is unable to care for your pets, please be sure that any and all emergency contacts have a working key to your home so they may take care of your pets and home until further arrangements can be made by either myself or the client. Emergency Contacts should not be someone who is traveling with you. Please let your emergency contacts know they are listed as such.
Please make sure your pets are up to date on all flea medication prior to any services. All pets must have some form of identification on them while we are servicing them. We do not work with aggressive animals.
Shared Pet Care + Property Access
Client agrees that we shall not be liable for anything occurring on your property at the hands of others who are not representatives of Kat's Dogs & More. For the sake of keeping your routine on schedule and for the safety and security of your home and pets, we do not job share in any capacity. This means no one else should be entering your home during service for the purpose of caring for the pets or house sitting tasks which we are hired to perform. If other service people will be accessing your property, such as domestic services or lawn maintenance, please let us know.
In order to make our appointment in a timely manner, and for emergency purposes, we must have an available parking spot for each visit to your home.
For our client's convenience we are now using lockboxes for all client keys. Client agrees to provide the lockbox before the start of service. Kat's Dogs & More requires that we are the only persons to have access to the keys during the time of service, unless an emergency contact is needed, in which they will have access to the lockbox. In the event that there is a problem with the key or door and we are unable to enter your home, any costs for the locksmith will be entirely the client's responsibility. If fobs, automatic openers, or any other items used to enter and exit your home is required, this will need to be discussed prior to the Meet & Greet.
"We're home" Update
Please be sure to notify us when you return home from your vacation. We ask that you send us a quick message within 30 minutes of returning otherwise we may need to continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill. Please call, text, or email at any hour letting us know you have returned.