FAQs

Please ensure there are plenty of supplies needed to complete my tasks (i.e., paper towels and cleaning products, extra pet food/litter, cat carriers, etc.) and leave them in an easy-to-access location. If I’m spending the night, leave out clean sheets and clear out a small section in the fridge for my meals. All pets must wear some form of identification. Please make sure your pet has updated tags and any other applicable information, and double-check gates or fences are secured before you leave.

For safety and convenience, my clients use lockboxes. (In the event that your emergency contact must take over your pet’s care, the keys are easily accessible.) Please set up your lockboxes prior to our Meet & Greet so I know where it is and can test it with the provided code. IMPORTANT: It is essential that Kat's Dogs & More is the only one with access to your lockbox during the time of service. In the event of an issue with the key or the door that prevents me from entering your home, any associated costs for a locksmith will be your responsibility. If fobs, automatic openers or other items are used to enter and exit your home, please make sure they’re available at the Meet & Greet.

I’m available by phone and email between 7 a.m. - 7 p.m. For overnight care, I will contact you with an update shortly after arriving at your home at 7 p.m. and will be available to communicate with you until about 9 p.m. (bedtime!).

Your pet’s safety is my number one priority. Please see our full Emergency Disaster Plan.

Please note: When you book my time, I may turn away other clients to reserve time for you, which may not be recovered if you cancel. The following policies reflect this cost. Overnight Care policies: I have a 50% non-refundable / non-credited policy for this service regardless of when it is canceled. For all services, a minimum of 24 hours’ notice is required for any extended travel plans. There is no credit for early arrivals. Non-Holiday Cancellation and Service Change policy: Bookings canceled within three days of service start date are non-refundable / non-credited. Cancellations made more than three days but less than seven days before service start date is 50% credit. Holiday Cancellation policy: Bookings canceled more than 14 days from service start date will result in full credit. Bookings canceled more than seven days but less than 14 days prior to service start date is 50% credit. Bookings canceled within seven days of service start date are non-refundable / non-credited. Holidays: New Year's Day, New Year's Eve, Memorial Day weekend, Independence Day, Labor Day weekend, Halloween, Thanksgiving week & Christmas week.

Payments are due in full on the same day as invoiced. I use Venmo and Zelle and recommend turning on your Venmo notification alert. No bookings are completed without payment.

In the event of injury, illness or inclement weather where I am unable to care for your pets, I will call your emergency contact(s). These individuals should never be someone who is traveling with you, and they should have an understanding of your pet’s routine. Please let your emergency contact(s) know they are listed as such (feel free to include more than one contact). I will always let you know if and when I need to contact them.

I don’t mind walking in the rain (but your dog might)! If the rain/wind/excessive heat is too much for your pets, I’ll shorten the walk and spend some time playing indoors. If the weather is too dangerous for us to walk or drive safely to your home, I’ll contact you and your emergency contact(s).

Yes, absolutely! Your schedule is fully customizable.

Because training is not my specialty, and I only want the best possible care for you and your dog, I will happily refer you to another trusted company to make sure you and your pup are getting exactly what you need out of your walks.

Absolutely. I’m happy to accommodate your pet’s medical needs; however, I no longer offer insulin services due to the time-specific nature required for the visit.

To keep your pet’s routine on schedule and for the safety and security of your home and pets, I do not job share in any capacity. This means no one else should be entering your home during my services specifically to care for your pets. If anyone is expected to be in your home or on your property during my services, please let me know in advance so I know who to expect to see (and that your home has not been broken into!). For overnight care, no one else should be present.

Please ensure all supplies needed for your pet’s care are available. If your pet’s a little shy, make sure they are in an accessible space (i.e., not under a bed or in a hiding spot). There is a $20 fee for a Meet & Greet. Once payment is completed, we’re officially booked!

For recurring weekly or monthly services, please send me all dates of services needed for the upcoming month before the first of the month. For our VIP Beach Pack Walks, I will send invoices at the end of each month for the upcoming month. For vacation and other once-in-a-while services, book these high-demand services as soon as you have confirmed dates to ensure availability.

To make my appointment in a timely manner and for emergency purposes, please provide an available parking space for each visit to your home. This is something that can be shown at our Meet & Greet!

Please notify me when you return home from your vacation, no matter the hour. I ask that you send a quick message within 30 minutes of returning; otherwise, I may need to continue visiting to ensure the safety and well-being of your pets. Additional trips will be added to your bill.