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FAQs

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Your questions, answered

Below, you’ll find a list of frequently asked questions about our pet-care services. If you don’t see your question listed, please email me and I’ll get back to you as soon as possible.

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  • How do I prepare for you before we leave on vacation?
    Please ensure there are plenty of supplies needed to complete my tasks (i.e., paper towels and cleaning products, extra pet food/litter, cat carriers, etc.) and leave them in an easy-to-access location. If I’m spending the night, leave out clean sheets and clear out a small section in the fridge for my meals. All pets must wear some form of identification. Please make sure your pet has updated tags and any other applicable information, and double-check gates or fences are secured before you leave. Please make sure all pets are easily accessible in case of emergency. This means blocking off access under the bed and high up in closets, etc.
  • How do I give you my keys?
    For safety and convenience, my clients use lockboxes. (In the event that your emergency contact must take over your pet’s care, the keys are easily accessible.) Please set up your lockboxes prior to our Meet & Greet so I know where it is and can test it with the provided code. IMPORTANT: It is essential that Kat's Dogs & More is the only one with access to your lockbox during the time of service. In the event of an issue with the key or the door that prevents me from entering your home, any associated costs for a locksmith will be your responsibility. If fobs, automatic openers or other items are used to enter and exit your home, please make sure they’re available at the Meet & Greet.
  • What are your hours of operation and how do I reach you?
    I’m available by phone and email between 7 a.m. - 7 p.m. For overnight care, I will contact you with an update shortly after arriving at your home at 7 p.m. and will be available to communicate with you until about 9 p.m. (bedtime!).
  • How does your company handle natural or manmade disasters?
    Your pet’s safety is my number one priority. Please see our full Emergency Disaster Plan.
  • What is your cancellation policy?
    Please note: When you book my time, I may turn away other clients to reserve time for you, which may not be recovered if you cancel. The following policies reflect this cost. Overnight Care policies: I have a 50% non-refundable / non-credited policy for this service regardless of when it is canceled. For all services, a minimum of 24 hours’ notice is required for any extended travel plans. There is no credit for early arrivals. Non-Holiday Cancellation and Service Change policy: Bookings canceled within three days of service start date are non-refundable / non-credited. Cancellations made more than three days but less than seven days before service start date is 50% credit. Holiday Cancellation policy: Bookings canceled more than 14 days from service start date will result in full credit. Bookings canceled more than seven days but less than 14 days prior to service start date is 50% credit. Bookings canceled within seven days of service start date are non-refundable / non-credited. Holidays: New Year's Day, New Year's Eve, Memorial Day weekend, Independence Day, Labor Day weekend, Halloween, Thanksgiving week & Christmas week.
  • What is your payment policy?
    Payments are due in full on the same day as invoiced. I use Venmo and Zelle and recommend turning on your Venmo notification alert. No bookings are completed without payment.
  • Who is best to use for my emergency contact?
    In the event of injury, illness or inclement weather where I am unable to care for your pets, I will call your emergency contact(s). These individuals should never be someone who is traveling with you, and they should have an understanding of your pet’s routine. Please let your emergency contact(s) know they are listed as such (feel free to include more than one contact). I will always let you know if and when I need to contact them.
  • How do you handle visits in inclement weather?
    I don’t mind walking in the rain (but your dog might)! If the rain/wind/excessive heat is too much for your pets, I’ll shorten the walk and spend some time playing indoors. If the weather is too dangerous for us to walk or drive safely to your home, I’ll contact you and your emergency contact(s).
  • Can I mix and match visit lengths?
    Yes, absolutely! Your schedule is fully customizable.
  • My dog is reactive and not leash-trained. Can you still walk them?
    Because training is not my specialty, and I only want the best possible care for you and your dog, I will happily refer you to another trusted company to make sure you and your pup are getting exactly what you need out of your walks.
  • My pet needs medication. Is this something you can help with?
    Absolutely. I’m happy to accommodate your pet’s medical needs; however, I no longer offer insulin services due to the time-specific nature required for the visit.
  • I may have other people in my home at the time of your scheduled visit (i.e. friends, maintenance or family members). Is that OK?
    To keep your pet’s routine on schedule and for the safety and security of your home and pets, I do not job share in any capacity. This means no one else should be entering your home during my services specifically to care for your pets. If anyone is expected to be in your home or on your property during my services, please let me know in advance so I know who to expect to see (and that your home has not been broken into!). For overnight care, no one else should be present.
  • How do I prepare for our Meet & Greet?
    Please ensure all supplies needed for your pet’s care are available. If your pet’s a little shy, make sure they are in an accessible space (i.e., not under a bed or in a hiding spot). There is a $25 fee for a Meet & Greet. Once payment is completed, we’re officially booked!
  • How do I schedule service requests?
    For recurring weekly or monthly services, please send me all dates of services needed for the upcoming month before the first of the month. For our VIP Beach Pack Walks, I will send invoices at the end of each month for the upcoming month. For vacation and other once-in-a-while services, book these high-demand services as soon as you have confirmed dates to ensure availability.
  • Where do you park when you come to our home?
    To make my appointment in a timely manner and for emergency purposes, please provide an available parking space for each visit to your home. This is something that can be shown at our Meet & Greet!
  • Do you need us to contact you when we return home from our trip?
    Please notify me when you return home from your vacation, no matter the hour. I ask that you send a quick message within 30 minutes of returning; otherwise, I may need to continue visiting to ensure the safety and well-being of your pets. Additional trips will be added to your bill.

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