FAQs

Please ensure there are plenty of supplies needed to complete my tasks (i.e., paper towels and cleaning products, extra pet food/litter, cat carriers, etc.) and leave them in an easy-to-access location. If I’m spending the night, leave out clean sheets and clear out a small section in the fridge for my meals.

All pets must wear some form of identification. Please make sure your pet has updated tags and any other applicable information, and double-check gates or fences are secured before you leave.

Please make sure all pets are easily accessible in case of emergency. This means blocking off access under the bed and high up in closets, etc.

For safety and convenience, my clients use lockboxes. (In the event that your emergency contact must take over your pet’s care, the keys are easily accessible.) Please set up your lockboxes prior to our Meet & Greet so I know where it is and can test it with the provided code.

IMPORTANT: It is essential that Kat's Dogs & More is the only one with access to your lockbox during the time of service. In the event of an issue with the key or the door that prevents me from entering your home, any associated costs for a locksmith will be your responsibility. If fobs, automatic openers or other items are used to enter and exit your home, please make sure they’re available at the Meet & Greet.

I’m available by phone and email between 7 a.m. - 7 p.m. For overnight care, I will contact you with an update shortly after arriving at your home at 7 p.m. and will be available to communicate with you until about 9 p.m. (bedtime!).

Your pet’s safety is my number one priority. Please see our full Emergency Disaster Plan.

Payment & Booking:

We're excited to work with you! To secure your preferred time & confirm your booking, full payment is required upfront. For your convenience, we accept payments via Venmo & Zelle.

Our Cancellation & Rescheduling Policy:

When you book our time, we dedicate that slot exclusively to you and often turn away other clients. This policy helps cover the costs incurred when appointments are changed or canceled. All services require a 100% payment at the time of booking.

Rescheduling & Service Credit:

If you need to reschedule your appointment, we are happy to offer a service credit for your payment to be used for future booking, subject to availability. This credit must be used within 3 months from the original appointment date. If the credit is not used within this time frame, it will expire and be forfeited.

Non-Holiday Appointments:

Rescheduling / Cancellation with 3+ Days Notice:

*Your full payment will be converted to service credit, valid for 3 months from original appointment date.

*No refunds are offered for cancellations with service credit.

Rescheduling / Cancellation with Less Than 3 Days Notice:

*Your payment is non-transferable, non-refundable, and cannot be used as a credit. The full service fee is forfeited.

Holiday Appointments:

*Rescheduling / Cancellation with 14+ Days Notice:

*Your full payment will be converted to a service credit, valid for 3 months from the original appointment date.

*No refunds are offered for cancellations with service credit.

Rescheduling / Cancellation with Less Than 14 Days Notice:

*Your payment is non-transferable, non-refundable, and cannot be used as a service credit. The full service fee is forfeited.

Holidays include:

New Year's Day, New Year's Eve, Memorial weekend, Independence Day, Labor Day weekend, Halloween, Thanksgiving week, Christmas week, & Easter.

Please note: Refunds are only provided in specific situations as outlined on our website.

We offer credits instead of refunds. Credits must be used within 3 months and are *non-transferable. The exception to receiving a refund instead of a credit is if a client is moving away and will be unable to use credits.

Gifting Credits: Do you know someone who needs our services? Clients are able to give credits to another person simply by sending desired payment with the description saying the person's name. That credit will be saved for when that person needs our services. (Some current clients enjoy gifting credits for the holidays!)

*non-transferable credits=credits that clients accumulate belong to them only and cannot be shared with another person.

In the event of injury, illness or inclement weather where I am unable to care for your pets, I will call your emergency contact(s). These individuals should never be someone who is traveling with you, and they should have an understanding of your pet’s routine. Please let your emergency contact(s) know they are listed as such (feel free to include more than one contact). I will always let you know if and when I need to contact them.

I don’t mind walking in the rain (but your dog might)! If the rain/wind/excessive heat is too much for your pets, I’ll shorten the walk and spend some time playing indoors. If the weather is too dangerous for us to walk or drive safely to your home, I’ll contact you and your emergency contact(s).

Yes, absolutely! Your schedule is fully customizable.

Because training is not my specialty, and I only want the best possible care for you and your dog, I will happily refer you to another trusted company to make sure you and your pup are getting exactly what you need out of your walks.

Absolutely. I’m happy to accommodate your pet’s medical needs; however, I no longer offer insulin services due to the time-specific nature required for the visit.

To keep your pet’s routine on schedule and for the safety and security of your home and pets, I do not job share in any capacity. This means no one else should be entering your home during my services specifically to care for your pets. If anyone is expected to be in your home or on your property during my services, please let me know in advance so I know who to expect to see (and that your home has not been broken into!). For overnight care, no one else should be present.

Please ensure all supplies needed for your pet’s care are available. If your pet’s a little shy, make sure they are in an accessible space (i.e., not under a bed or in a hiding spot). There is a $25 fee for a Meet & Greet. Once payment is completed, we’re officially booked!

For recurring weekly or monthly services, please send me all dates of services needed for the upcoming month before the first of the month. For our VIP Beach Pack Walks, I will send invoices at the end of each month for the upcoming month. For vacation and other once-in-a-while services, book these high-demand services as soon as you have confirmed dates to ensure availability.

To make my appointment in a timely manner and for emergency purposes, please provide an available parking space for each visit to your home. This is something that can be shown at our Meet & Greet!

Please notify me when you return home from your vacation, no matter the hour. I ask that you send a quick message within 30 minutes of returning; otherwise, I may need to continue visiting to ensure the safety and well-being of your pets. Additional trips will be added to your bill.